Patrick Spins Terms & Conditions

General Introduction and Document Scope

Welcome to Patrick Spins. These Terms and Conditions, hereafter referred to as the ‘Terms’, constitute a legally binding agreement between you, the user (referred to as ‘Player’, ‘you’, or ‘your’), and the operator of this website (referred to as ‘the Company’, ‘we’, ‘us’, or ‘our’). This document governs your access to and use of the gaming services, content, software, and any related features provided through the patrickspinsi.co.uk website and any associated platforms (collectively, ‘the Services’). By registering an account and utilising our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. This agreement also incorporates by reference our Privacy Policy, Cookie Policy, and any specific rules applicable to individual games or promotional offers, which together form the complete agreement between you and the Company. It is your sole responsibility to periodically review these Terms for any amendments, as your continued use of the Services following any modifications will be deemed as your acceptance of the revised agreement.

Acknowledgment and Acceptance of These Terms

Your formal acceptance of these legally binding Terms is confirmed upon the completion of the account registration process, where you must affirmatively consent to this agreement. This action signifies that you enter into a contract with us and are bound by all the rules and obligations detailed herein. Should you not agree with any provision contained within these Terms, or any of the associated policies, you must immediately cease all use of the Services and refrain from creating an account. The Company reserves the right to amend, modify, or update these Terms at its discretion to reflect changes in regulatory requirements, business practices, or service offerings. We will endeavour to notify players of any material changes, but it remains your ultimate responsibility to ensure you are familiar with the current and effective version of the agreement. This document supersedes all prior agreements, representations, and understandings between you and Patrick Spins.

Player Eligibility and Verification Procedures

Access to our Services is strictly limited to individuals who meet specific eligibility criteria designed to ensure legal compliance and a secure gaming environment. All players must be of legal age for gambling as stipulated by the laws of their jurisdiction, which in the United Kingdom is eighteen (18) years of age. By creating an account, you warrant that you are of legal age and that you are not prohibited from participating in online gambling activities by any law applicable in your locality. To enforce these requirements, we are obligated to perform comprehensive verification checks, which include confirming your identity, age, and residential address. These checks may involve requesting documentation, such as:

A valid form of photographic identification (e.g., passport or driving licence).
A recent proof of address document (e.g., utility bill or bank statement).
Proof of ownership for the payment methods used on your account.

Failure to provide satisfactory documentation upon request will result in the suspension of your account and may lead to its permanent closure. Furthermore, individuals who are employees of the Company, its partners, or any related entities are not eligible to register an account or participate in any games.

Account Creation and Responsibilities

To access the full range of Services, you are required to register a personal account. During the registration process, you must provide accurate, complete, and current information, including your full legal name, date of birth, and residential address. It is a fundamental condition of these Terms that you maintain the accuracy of this information and update it promptly if any changes occur. A strict policy of one account per individual, household, physical address, and IP address is enforced to maintain the integrity of our platform. The creation of multiple accounts is considered a serious breach of these Terms. Upon successful registration, you are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. All activities, transactions, and wagers placed through your account are deemed to be your own, and you bear full responsibility for them.

Management of Deposits and Withdrawals

Financial transactions on your account are managed through various secure payment channels provided by our third-party payment processors. To deposit funds, you must use a payment method that is legally registered in your own name; the use of third-party or corporate payment instruments is strictly forbidden. The Company does not operate as a financial institution and, as such, funds held in your player account do not accrue interest. All deposited funds are held securely in a separate account in accordance with regulatory standards. When you request a withdrawal, the request will be subject to internal processing and security checks. These checks may include additional verification procedures to ensure compliance with anti-money laundering regulations. We aim to process withdrawal requests in a timely manner, but processing times can vary depending on the payment method and the status of your verification. Wherever feasible, withdrawals will be directed back to the same payment method used for the initial deposit.

Conditions for Promotional Offers and Bonuses

From time to time, Patrick Spins may offer promotional bonuses, free spins, and other rewards to eligible players. Participation in these offers is entirely optional and is governed by specific terms and conditions, which will be made clear at the time of the offer. These promotional terms should be read in conjunction with these main Terms. Typically, bonus funds are subject to wagering requirements, which dictate the amount you must bet before the bonus balance and any associated winnings can be converted to your real money balance and withdrawn. Different games may contribute differently towards fulfilling these requirements, and all such details will be specified in the offer’s terms. It is crucial to understand that promotional offers are limited to one per person and are intended for recreational players only. Any activity deemed to be bonus abuse, such as creating multiple accounts to claim offers or employing strategies to unfairly exploit promotions, will result in the voiding of the bonus and any winnings derived from it, and may lead to the closure of your account.

Commitment to Fair Play and Game Rules

The integrity of our gaming environment is paramount. We guarantee that the outcomes of our virtual games are determined by a certified Random Number Generator (RNG), which ensures that results are unpredictable, fair, and cannot be manipulated. This technology is regularly tested and audited by independent, accredited third-party organisations to confirm its continued compliance with industry standards. Each game available on our platform operates according to its own specific set of rules, which can be accessed from within the game interface itself; by placing a wager on a game, you confirm your acceptance of its rules. In the unlikely event of a game malfunction, disconnection, or other technical error, all wagers affected may be deemed void, and the stake returned to your account balance. The use of any external assistance, including but not limited to bots, scripts, or any form of artificial intelligence, to influence game outcomes is strictly prohibited and constitutes a material breach of these Terms.

Measures for Player Protection and Responsible Gaming

Patrick Spins is firmly committed to endorsing and promoting a culture of responsible gaming. We believe that gambling should be an enjoyable leisure activity and provide various tools and resources to help you stay in control of your play. These player protection measures allow you to manage your gambling activity effectively and can be accessed directly from your account settings. Tools available include:

Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly).
Loss Limits: Control the maximum amount of real money you can lose within a chosen timeframe.
Session Time Reminders: Receive on-screen alerts to help you keep track of how long you have been playing.
Time-Out: Take a short break from gambling, ranging from 24 hours to several weeks.
Self-Exclusion: A formal process to exclude yourself from our Services for a longer, specified period if you feel your gambling is becoming problematic.

We also provide information and links to independent, non-profit organisations that offer confidential support and advice for anyone affected by problem gambling. We encourage you to use these tools and resources to ensure your experience remains safe and enjoyable.

Prohibited Actions and Unacceptable Use

To maintain a secure and fair environment for all players, certain activities are strictly prohibited on our platform. Any engagement in such actions constitutes a serious violation of these Terms and will result in immediate investigation and potential sanctions, including the permanent closure of your account and forfeiture of any funds. Prohibited conduct includes, but is not limited to, fraudulent activity of any kind, such as the use of stolen credit cards or other payment details. It is also forbidden to engage in any form of money laundering or terrorist financing. Players are not permitted to collude with other players, use unfair external factors or influences, or exploit any fault, loophole, or error in our software. The registration and use of multiple accounts to circumvent limits or gain an unfair advantage is also strictly prohibited. The Company reserves the right to report any suspicious activities to the relevant law enforcement and regulatory authorities.

Protecting your personal information is a responsibility we take very seriously. We collect and process your personal data in strict compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). Our comprehensive Privacy Policy, which is an integral part of this agreement, provides detailed information on what data we collect, why we collect it, how it is used, and your rights concerning your data. We employ robust technical and organisational security measures to safeguard your information against unauthorised access, disclosure, or loss. The use of our website also involves the use of cookies to enhance user experience, manage sessions, and for analytical purposes. Full details on our use of cookies and how you can manage your preferences are available in our separate Cookie Policy. By using our Services, you consent to the data practices described in these policies.

Account Interruption and Termination

The Company reserves the right to suspend or permanently close your account at our sole discretion, at any time, and without prior notice. Reasons for such action may include, but are not limited to, a breach of these Terms, suspicion of engagement in fraudulent or illegal activities, failure to meet verification requirements, or if your account has been dormant for an extended period as defined by applicable regulations. You may also request to close your account at any time by contacting our customer support team. Upon the termination of your account, any legitimate real money balance, after deduction of any outstanding wagers or applicable fees, will be returned to you, subject to compliance with our withdrawal procedures. However, in cases where an account is closed due to a material breach of these Terms, such as fraud or collusion, we reserve the right to seize any and all funds in the account, including deposits and winnings, as a remedy for the breach.

Governing Legislation and Dispute Resolution

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms. We are committed to providing a high-quality service and a fair resolution to any issues that may arise. Should you have a complaint, you should first raise it with our customer support department through the contact methods available on the patrickspinsi.co.uk website. We will endeavour to resolve the matter internally in a timely manner. If, after completing our internal complaints process, you are not satisfied with the outcome, you are entitled to refer the dispute to a registered Alternative Dispute Resolution (ADR) provider, whose services are provided free of charge to the player.